RETURNS & REFUNDS POLICY

Effective as of 01/01/2023​

​

​

Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

 

To be eligible for a return, your item must be unused and in the condition you received it.

 

To complete your return, we require a receipt or proof of purchase.

​

Refunds (if applicable)

Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.

If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

 

Delayed or missing refunds (if applicable)

If you haven't received a refund yet, double-check your bank account first.

Then contact your credit card company, as it may take some time for your refund to appear officially.

Then contact your bank. Posting a refund is often preceded by a processing time.

 

If you've completed all of these steps and still haven't received your refund, contact us at aoyosproject@gmail.com.

 

Sale or promotion items (if applicable)

Only regular priced items are refundable. Unfortunately, sale or promotion items are not.

 

Exchanges (if applicable)

We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at aoyosproject@gmail.com and send your item to 54 Rue Labat, Paris, 75018, France.

 

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the outward and return shipping cost will be deducted.

 

Depending on where you live, the time it takes to receive your exchanged product may vary.

 

If you are shipping an item worth more than €75, we recommend using a trackable service or insuring your shipment. We do not guarantee that we will receive the returned item.